House Manager Job Description
Department: Sales and Marketing
Reports To: Director of Sales & Marketing
Northern Stage in White River Junction, VT seeks a part-time House Manager for our 2021-22 Season. Northern Stage is a LORT D regional theater, producing six mainstage showings a season, and will be producing one education department production between the months of December and early January (2021-22) in the Byrne Theatre.
The House Manager is the caretaker of the audience before, during and after public performances. This position will work closely with the volunteer usher teams and the Audience Services Manager to provide exceptional and efficient customer service to Northern Stage’s patrons. Ideal candidates are energetic self-starters with a strong sense of teamwork and people skills. Active problem-solving and customer service acumen are essential. Responsibilities include ensuring patron safety and well-being, ticketing and seating patrons, attending to patron questions and concerns, selling and tracking concessions, assisting the Box Office with ticket sales, enforcing Covid safety guidelines, ensuring house cleanliness and orderliness, and coordinating a team of volunteer ushers.
Additionally, the House Manager will coordinate with the Production Stage Manager to facilitate the timely start of all performances. This is a high-energy position in a fast-paced environment.
Due to COVID-19, the responsibilities for this position are outside of the normal scope of work as we make our way back to full operation. The health and safety of Northern Stage employees is and will continue to be our top priority.
We believe the most important and impactful art is made when we consider and commit to inclusion, diversity, equity, and access both on and off of our stage. We highly encourage folks who are Black, Native or Indigenous, People of Color, Queer or Trans, Poor or Working Class, Disabled, Young, Elderly, and/or who speak English as a second language to apply.
Strong written and oral communication skills
Polite, personable and professional demeanor
Proficient at multitasking
Experience with Patron Manager and other CRM programs is a plus
Prior customer service experience is a plus
Familiarity with Google Suite
Experience managing a team a plus
Must be comfortable standing for long periods
This is a part-time (approximately 20-30 hours a week), seasonal position beginning December 1st and running through January 2nd, with hours scheduled during the week/ weekend. Additionally, hours are scheduled on Dec. 24th & 26th, and Dec. 31st- Jan. 2nd, 2022.
HOW TO APPLY
Please submit the following materials to Ryan Klink, Director of Sales & Marketing, through Submittable: https://northernstage.submittable.com/submit/194338/house-manager-application
To learn more about Northern Stage, please visit our website: www.northernstage.org. No phone calls, please.