Client Support Representative

  • Deadline / Program Start: 2020-07-09
  • Organization: Committee for Children
  • Organization Type: None of the Above
  • Location: Seattle, WA
  • Primary Discipline: Non Arts/Non Humanities
  • Recurring: Array
  • URL: Link

Committee for Children is on a mission to ensure that children everywhere can thrive. Since 1979 we’ve championed the cause of educating the whole child through advocacy, leadership in the field, and programs in social-emotional learning (SEL), and child safety.

In our pursuit of positively transforming the social-emotional well-being of 100 million children annually by 2028, Committee for Children is looking for an experienced client support representative to join our team! In this role, the Client Support Representative assists in building and maintaining relationships with customers, providing customer service, technical support, sales support, order assistance, and product consultation. Primary duties include providing information and assistance to prospective and existing clients, primarily by phone and email, about Committee for Children’s programs and services. They will also be responsible for facilitating accurate order-fulfillment processes; resolving client problems utilizing excellent customer service skills; working directly with clients to address issues about orders and shipments; and promoting the fidelity and efficacy of CFC’s programs and services.

Primary Responsibilities Include

• Guide clients and staff in resolving client problems, questions,
and concerns
• Communicate accurate, complete verbal and written information to prospective and existing clients regarding Committee for Children, our programs, and our services
• Provide accurate and timely follow-through on all client requests, responding to email and phone inquiries throughout the day as well as to client requests for order support, pricing inquiries, adjustments, and cancellations
• Effectively use computer, CRM, and database systems to enter accurate client information and records, create quotes, and perform other job functions
• Consult clients on our products and provide recommendations as well as sales support
• Diagnose and resolve login issues and other technical problems related to www.secondstep.org and the online learning management system
• Use best practices and techniques to troubleshoot computer application malfunctions with an understanding of core features, capabilities, and limitations of common computer hardware and software
• Provide support to teammates in resolving technical problems, questions, and concerns

Qualifications

• High School diploma
• Minimum two years of experience with database or customer relations management (CRM) software
• Minimum two years of experience in a customer service capacity in an inbound call center or office environment that requires technical support
• Troubleshooting experience for websites and online videos
• Online account technical support experience

Knowledge, Skills, and Abilities

• Superior telephone and writing skills
• Strong customer service orientation
• Strong knowledge of web environments, search, browsers, and communication tools
• Ability to demonstrate excellent communication skills through effective writing, speaking, and listening
• Knowledge of common software applications and web services (Microsoft Office, Microsoft SharePoint, etc.)
• Proactive problem-solving capabilities
• Collaborative and positive team player
• Motivated self-starter with ability to work independently
• Strong organizational skills and attention to detail
• Interest and willingness to learn about Committee for Children’s programs and services

Organization-wide Essential Functions

• Demonstrate a customer service focus
• Demonstrate a commitment to CFC values
• Commitment to ongoing growth and development; willingness to actively participate in organization-wide learning, including a focus on diversity, equity, and inclusion
• Maintain regular and predictable attendance of set work schedule

Working Environment
• This position is full time (Monday through Friday)
• Monday through Friday support hours are 6 a.m. to 4:30 p.m.
• Hiring for multiple shifts; extra consideration given to those willing to work as early as 6 a.m.
• This position is in an open office environment with heavy computer use
• The noise level in the office environment is moderate
• This position is located in our Seattle offices
• Must have access to reliable transportation

About Committee for Children

For over 40 years, Committee for Children has been helping children learn, grow, and thrive by teaching them how to understand emotions, build meaningful relationships, and resolve conflicts. We believe that if you make a positive impact on enough children through social-emotional learning, then the ripples will help a family, a school, a community, and ultimately, the world. We call it the Empathy Effect, and it’s what we’ve worked toward since 1979. We believe that successfully ensuring the safety and well-being of all children will require the involvement of our greatest thinkers. That’s why we bring together diverse opinions and viewpoints—from educators, philanthropists, community activists, scientists and researchers, private-sector executives, and behavioral specialists. Come join the effort. And let’s grow kinder together.

We have excellent employee tenure because we take great care of our most valued assets—our employees. This role will offer some amazing opportunities to add value, contribute, and make a difference while enjoying new challenges, a collaborative and diverse team, professional development opportunities, and work/life balance. Committee for Children offers competitive benefits including medical, dental, vision, life, and retirement with employer match. We also offer subsidies for commuting, wellness, and staff development.

Committee for Children is proud to be an equal opportunity employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We encourage all qualified applicants to apply, without regard to race, color, age, disability, gender, marital status, national origin, genetics, religion, sexual orientation, gender expression, political affiliation, gender identity, veteran status, or other applicable legally protected characteristics.