Audience Services Manager

  • Deadline / Program Start: 2021-09-07
  • Organization: The Wilma Theater
  • Organization Type: Performance/Presenting Facility
  • Grant / Salary: $17/hr
  • Location: Philadelphia, PA
  • Primary Discipline: Theatre (non-musical)
  • Recurring: Array
  • URL: Link

Job Title: Audience Services Manager
Supervisor: Box Office Manager
Status: Part time

Overview: The Audience Services Manager is responsible for providing excellent customer service to The Wilma Theater’s guests, creating a safe accessible space, and generating group sales.

Duties Include:
Acting as House Manager for performances, including fielding customer responses, questions, and concerns while coordinating with production staff and stage management;
Setting up the lobby for performances: Checking bathroom for inventory and cleanliness, monitoring coat rack and listening devices, assisting with ADA seating, being on call for de-escalation issues;
Generating or managing performance reports for staff;
Maintaining and troubleshooting ticket scanners;
Training Assistant House Management and Ushers for main stage, rental performances, and special events as needed;
Participating in de-escalation and first aid training;
Generating and managing group sales; responsible for meeting group sales goals;
Assisting with Box Office ticket sales by phone, mail, and in person, and with Tessitura Database entry and up-keep; and
Assisting Marketing Department with outreach initiatives by phone, mail, and email. Assisting Marketing Departments with other tasks as assigned.

Hours:
35 hours a week during shows, 15 hours a week in between shows. $17/hour. Tessitura knowledge a plus.

Qualifications:
Demonstrate a commitment to Equity, Diversity, and Inclusion;
Well-organized, with an attention to detail;
Ability to provide positive, joyful customer service to patrons of all experiences and backgrounds; and
Experience with ticketing/CRM software, ideally Tessitura.

To apply for this position, please e-mail your resume to [email protected] Please indicate your availability to work nights and weekends. No phone calls please.

Deadline for submissions is 09/07/2021