Thursday, 01 June 2017 11:47

Director of Applications and Online Services

Sponsoring Organization

The Public Theater



425 Lafayette St. New York, NY 10003


Until Filled



The Director of Applications and Online Services is responsible for the creation, enhancement, implementations, and support/maintenance of the organization's application and website environments. Lead major initiatives, such as digital transformation, to give customers and donors a superior experience and enhance the organization's brand image. Online services include the organization's website, collaborative initiatives, intranet, extranet, and enterprise applications including Tessitura. Lead a team of internal professionals and external service providers to create and develop technologies that meet the needs of the organization. 

1. As a member of the senior management team, guide strategic decisions and resource allocation. Develop and update 5-year enterprise application plan by projecting future needs of enterprise software, databases, and licenses. Estimate resource requirements to be incorporated into budgets/forecasts for enterprise application initiatives and enhancements. Manage resources to maxmize output and minimize costs. Create and maintain strong management reporting and analysis tools to mearue success of implementing 5-year enterprise application plan. 

2. Identify how specific enterprise applications can improve institutional customer-facing and internal business practices. Collaborate with stakeholders to develop solutions for the organization to better utilize technologies to improve its capabilities. Conduct technical reviews of products or solutions to compare and evaluate their applicability. Direct the development and support of enterprise applications. Resolve issues related to media platforms and applications. Ensure that processes meet expectations for federal, state, and community privacy and security. 

3. Oversee Tessitura use environment. Ensure the organization makes the best possible use of Tessitura in its capacity as ticketing, CRM, development, prospecting, and membership system. Work with departments and technical staff to design, test, and integrate Tessitura functionality. Spearhead Tessitura projects with Power User Group (PUG), collaborating on cross-departmental challenges. 

4. Direct the development, creation, implementation and operations of web services that enhance the user experience. Manage a web development project list in collaboration with web staff and departments. Respond to internal stakeholders and customer issues in order to prioritize pipeline for development. Lead web development team and projects in testing and implementing new features, site improvements, and bug fixes. 


- 7+ years of information technology experience
- 3+ years of supervisory experience in managing people, projects, and budgets. 


- Proficiency strongly preferred in Tessitura and Tessitura-related applications, SQL scripts, SSRS, Infomaker, SQL Server Suite, Microsoft Suite. 
- Solid understanding of full stack web development and Model View Controller (MVC) design pattern
- Familiarity with ASP.NET and C# HTML, CSS, JavaScript, Git, Visual Studio or another integrated development environment. 
- Strong organizational, planning, and prioritization skills
- Ability to manage among multiple concurrent projects with competing and unpredictable schedules. 
- Attention to detail
- Expert knowledge in diagnostic data gahtering. 
- Strong analytical, problem solving, and presentation skills
- Good verbal, written communcation, and interpersonal skills especially involving technical subjects.
- Open to change, embracing innovation and acquiring knowledge, skills, and abilites to effectively adopt and use digital technology. 

The Public is committed to creating and diverse and inclusive environment and is proud to be an equal opprotunity employer. Applicants from popultions underrepresented in the theater field are strongly encouraged to apply. All qualified applicants will recieve consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status. 

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